Before purchase
Material price, service scope, access term and purchase conditions should be presented before commitment.
Mandatory rights
Nothing in this policy removes cancellation/refund rights that applicable consumer law makes mandatory.
Service-specific eligibility
Eligibility can depend on service type, whether access/service has already been supplied, organization contract terms and the reason for the request.
Provider execution
An internal refund request/approval is not represented as money returned until the payment provider/financial system confirms execution.
Requests
Refund requests use the support route and receive a traceable case/status.
Questions or requests
Use the Certifiedge contact, complaints or data-rights route appropriate to the issue. Internal policies do not remove rights or remedies available under applicable law.