One front door
Complaints receive a case identifier, category, priority, owner, status, history and resolution record.
Specialist routing
Privacy, safeguarding, assessment appeal, security disclosure and payment complaints are routed into their specialist processes rather than handled as generic support only.
No retaliation
Good-faith complaints should not result in retaliation or loss of unrelated service access.
Regulatory rights
Internal complaint handling does not remove the right to contact a regulator or use another remedy available under law.
Questions or requests
Use the Certifiedge contact, complaints or data-rights route appropriate to the issue. Internal policies do not remove rights or remedies available under applicable law.