Certifiedge service desk

Tell us what you need.

Tell us what you need and choose the support topic that best matches your goal. Certifiedge records the request with a reference so the right team can follow the issue without losing its context. Use this service desk for learner, school, organization, employer, payment, verification, partnership or general support.

  • 01
    Choose the request typeWe ask only for the details needed to understand your request and send it to the right team.
  • 02
    Receive a referenceYour request is saved securely before any email notification is sent, so you won’t lose your place if email delivery is delayed.
  • 03
    Work reaches completionWe keep your request connected to the team handling it until the issue is resolved, then you can open a new request if you need more help.

What can we help you with?

Choose the option that best matches what you need. We’ll take care of sending it to the right team.

Give the team enough context to act.

Do not send passwords, verification codes, full payment-card details, child-sensitive records or unnecessary identity documents.

Describe the outcome or problem in one sentence.
Include safe references such as a pathway name, ticket/order reference or the page where the issue occurred. Avoid secrets.

Review before creating the case.

When you submit, your request is saved securely and given a reference. We’ll then send it to the right team and email you when available.

One active case at a time. A second active request from the same account or email will be redirected to the existing case until it is resolved.
Prefer email? View specialist Certifiedge offices
Learning & CBCacademics@certifiedge.com Payments & billingfinance@certifiedge.com Complaintscomplaints@certifiedge.com Researchresearch@certifiedge.com Technicaladmin@certifiedge.com Generalinfo@certifiedge.com